Edit/ Update Claim Information

In a Medical Records Retrieval case, section Client Details provides general information about the matter and claim. Some important information contained and their relevance include:

• PIC 1: the main person-in-charge who looks after this case

  • PIC 1 is set to staff that created the case as default; can change where required.

• Request Date: when the inquiry for medical records is received

  • Request Date is set to the case creation date as default; can change where required;

• Client: the individual that the retrieved medical records refer to.

• Reference/Claim No

• Type of Claim: categorization of the claim

• Requested MR: the amount of medical records you want to retrieve

• Requested MR Range: the time period of the medical records you want to retrieve

• Report Funded by IRO/ILARS: proof of approved IRO Funding

In Kawaconn, you can create User Accounts to store company and contact information to reuse for future cases. The following fields store user accounts in Claim Details:

• Client